Solutions

Service Level Agreement

Our Service Level Agreement document sets out the levels of service that we will endeavour to provide in relation to the services you have from us. The document provides information on these aspects:

  • Provisioning
  • Target Availability
  • Core Network Availability
  • Service Assurance

Simply click on this link to see the details.

Should you have any queries please contact either your Account Manager or our Service Desk on 0800 826 436 or contactus@vector.co.nz.